Service Design

Service Design

• U.K. Government Service Design Manual, U.K. Government Service Design Manual Start, and U.K. Government Service Design Manual Browse

What your service should look like

• What Your Service Should Look Like

Service Design Phases (Research and Design Sprint)

• U.K. Government Service Design Phases

User Centered Design and User Needs

• User-Centred Design
• User Needs
• An Introduction to User Research Techniques

Service Design Phases

• Discovery
• Alpha
• Beta
• Live

User Centred Design in Alpha and Beta

• User Centred Design in Alpha and Beta

Service Design Phases

• Discovery and Governing the Discovery Phase
• Alpha, Ideal Alphas, and Governing the Alpha Phase
• Beta and Governing the Beta Phase
• Live and Governing the Live Phase
• Retirement

Card Sorting

• Card Sorting

Prototypes

• Working with Prototypes
• Remote Usability
• Guerrilla Testing
• Same Day User Testing (Online Qualitative)
• Lab Based User Testing

Assisted Digital

• Assisted Digital Information Template
• Assisted Digital, Assisted Digital Action Plan, and Researching Assisted Digital Users

Accessibility

• Accessibility Testing
• Accessibility